SPRO | - Quality Policy

SPRO's quality policy consists of the following items:

To maximize customer satisfaction by responding to the needs of our customers in a timely, reliable and continuous manner within the framework of a service approach based on ethical values,
To ensure the continuity of company performance at every stage of management and service processes with the participation of employees,
To review the nonconformities in the system in a planned manner and to make the necessary corrections by the management,
To provide a healthy and safe working environment for our employees,
To follow technological developments closely and to keep customer satisfaction at the highest level,
To determine sustainable development as a way of life being aware of its responsibilities towards society and the environment,
To work with suppliers and customers in mutual cooperation and trust,
To provide the necessary environment to ensure that the employees, who are the building blocks of our company culture, are highly motivated, participatory, sharing, creative and constantly renewing team members,
To continuously improve the effectiveness of the quality management system with the contributions of the top management and the participation of all employees,
To work in accordance with the Quality Management System, to control its effectiveness with internal audits and to continuously improve it,
To implement and continuously improve the requirements of the standards with the participation of our employees by increasing the awareness of our employees,
To establish relationships based on mutual trust and information sharing in our service chain by using effective communication techniques with our stakeholders.